Common Support Issues
Account Settings
Contacting Support
You can contact Fotelica support through our Contact Us page or by sending an email directly to support@fotelica.com.
Hours of Operation
Our regular office hours are Monday - Friday 9 a.m. - 5 p.m. PST. Online support is available on Saturdays. We are closed on Sundays and Holidays.
Who We Are...(more than meets the eye)
Catch the excitement of Fotelica's foundational objectives. Click here to learn more about us. Click your browser "back" button to return to this page.
General Questions
Where did you get that crazy name and how do I say it?
"Fo-tel-ic (like stick)-uh." What does it mean? The first syllable and part of the second were meant to sound like "Photo," the rest of the name's significance has tragically been lost to history.
Handbags & Totes
How are images made and how durable are they?
Images are actually "baked" into the fabric through what is known as a sublimation process. This sublimation process actually embeds the image into the fabric. The result is an extremely clear image that will not fade, crack or peel.
Do the images snap to the front of the bag (i.e. are they removable)?
No, images do not snap on the bag, therefore they are not removable. Images are actually "baked" into the fabric with what is known as a sublimation process. This sublimation process actually embeds the image into the fabric. The result is an extremely clear image that will not fade, crack or peel.
What kinds of fabrics are used?
Images are printed on a white, high-quality micro fiber. The rest of the bag is also constructed with an extremely durable micro fiber. Some bags also include options for leather upgrades.
Can I add the same image to the backside of my photo accessory?
Yes. Some of our products have this option. Depending on the bag you choose, there is an additional $15 fee to place your image on both sides of the bag due to the added setup and image preparation time required. Simply choose the two-sided option when ordering the bag and specify in your order comments (located below the "update basket" button in your shopping cart) that you would like to have the same image used on both sides.
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Can I put a different image of each side of the bag?
There is an option on most bags to include an image on both sides of the bag. This option costs an additional $25 due to the added setup and image preparation time required. Simply choose the two-sided option when ordering the bag and specify in your order comments (located below the "update basket" button in your shopping cart) that you would like to have a different image on each side. If you have a preference of which side each image should be applied to, please indicate that as well.
How do I send my photos to Fotelica?
If you wish to use photos from your own collection or made with your own camera, simply attach your photos to an e-mail to us at photos@fotelica.com, please see our photo resolution specifications before sending your photos.
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Can I see what my bag will look like with my photo(s) on it?
Yes, we will send a proof by e-mail for your approval before your handbag goes into production.
Can I submit any image?
You can use any image on your handbag as long at it is your own personal property or you have obtained the right or permission to reproduce it. By ordering a handbag from Fotelica, you confirm that you own the rights to the image(s) or have obtained relevant permission(s) to use the image(s) prior to submitting an order. Fotelica will not be held responsible for any discrepancies involving the license holder and the customer who submits the photograph.
Can my image be changed from Color to Sepia or Black and White?
Specify in your order comments (located below the "update basket" button in your shopping cart) if you would like to see proofs of your bag with different color efects such as Sepia or B&W.
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Lifetime Replacement Plan
How can Fotelica keep my images safe and available for my future needs?
When you purchase a Lifetime Replacement Plan for your Fotelica photos, we create a special archive with multiple backup copies of your photo(s) on separate storage media, those files are kept in a bank vault and can be accessed within 24 hours of a claim. As more advanced forms of storage media emerge we will update all images in our archive to remain up-to-date with current technologies.
What happens to my photos if Fotelica is acquired by another company or closes its operations?
If Fotelica is acquired by another company, one of the criteria for the acceptance of any offer would be that the acquiring entity honor all warranties made by Fotelica to our existing customers. If Fotelica should cease to operate its business, all permanent archives will be delivered to the registered customer along with an Unlimited Personal Use License.
How many times can I have the same photo replaced?
Your replacement fee provides for one replacement of each item covered under your plan.
Under what conditions will Fotelica replace my photographic prints?
We will replace any printed product if it is damaged in any way. Some common ways that photographic prints are damaged include fire, water, punctures or tears. Sorry, we cannot replace images that have faded due to prolonged exposure to direct sunlight, any photograph can be expected to fade under such conditions, please take reasonable care to protect your photo investment.
I ordered Digital Downloads and lost the files when my hard drive failed, can I get a replacement?
Yes, we will send you a replacement file within 24 hours of your request.
I lost my Fotelica Images on CD, are all of the images on my CD covered for replacement?
Yes, all files on your CD are covered collectively by your Lifetime Replacement Plan, we will mail you a replacement of all images on the current media of your choice.
How do I request a replacement?
We require proof of the damage to your photos in one of several forms. If the images were destroyed by fire we require a statement from your insurance agent or local fire department on their letterhead. If the images were stolen, a police report will be required. If the photos are damaged by anything other than fire, you will be required to send the damaged photos to us by First-Class mail. We will reimburse your mailing expense when we ship your replacement images, Fotelica will pay the postage both ways. All requests for replacements and return of damaged images to us, should be addressed to: Fotelica.com - Replacement Plan, P.O. Box 2772, Issaquah, WA 98027
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Copyright and Image Use Licensing
I don't understand Copyrights, what are the basics I should know?
The photos and website content you see on Fotelica.com are intellectual property belonging to their creator (either Fotelica or a member or affiliate). If copyright protected property is used in any way without the consent of its owner, that usage would constitute a violation of the legal rights of the owner and would put the user in a position vulnerable to whatever claims the property owner might make against them. Copyright infringement is prevelent and it is serious enough that photo retailers and copy shops such as FedEx Kinko's have implimented strict policies to protect themselves from the liability of being used in the process of copyright infringement. Here is an excerpt from such a policy from one major retailer...
"...understand that Costco Photo is unable to provide you with permission to copy, display or distribute material for which you do not own the copyright. You may not copy or distribute such material without the written consent of the copyright owner, and you are solely responsible for any copyright violations that you may incur as a result of your activities on the [Costco] Service. Costco Phot